Last Updated: January 2025 | This policy applies to all users in Bangladesh.
Registration & Identity Information
When you open an account on the 11 win platform, your name, date of birth, email address, and mobile number are collected. This information is used to verify your identity and keep your account secure. National ID or other government-issued document details may be requested for age verification. All provided information is stored on secure servers and protected from unauthorized access. Your information is never sold or rented to third parties.
Financial & Transaction Information
Necessary payment information is collected during deposits and withdrawals, but full card numbers or bank passwords are never stored. Transaction history is recorded so you can review your financial activity at any time. Certain transaction data may be provided to regulatory authorities to prevent money laundering and meet legal obligations. All financial information is secured with industry-standard encryption technology. All transactions are conducted in compliance with applicable financial regulations in Bangladesh.
Usage & Activity Information
Usage data such as which games you play on the platform, how long your sessions last, and which features you use most is collected automatically. We use this information to personalize your experience and show you relevant offers. Device type, operating system, browser version, and IP address are logged for security verification purposes. Session information is stored using cookies and similar technologies, which you can control from your browser settings. This information is never used against you — it serves to improve the quality of the platform.
You may request from us at any time to find out what information we hold about you. You can view and verify your profile information directly from your account settings. Data access requests are typically processed within 30 business days.
If any of your stored information is incorrect, you may request a correction. Contact the support team to update your name, address, or contact details. Keeping your information accurate is also important for the security of your account.
After closing your account, you may request deletion of personal information that falls outside of legal retention obligations. However, financial transaction records are required to be retained for a specified period in accordance with regulatory rules. Deletion requests are verified and processed as promptly as possible.
You may object to marketing communications or certain types of data processing. You have the option to unsubscribe from promotional emails and SMS directly from your account settings. You are given the opportunity to customize your communication preferences as you see fit.
Secure Storage System
All information collected on the 11 win platform is stored on secure servers using industry-standard AES-256 encryption technology. Firewalls, intrusion detection systems, and regular security audits are conducted to prevent unauthorized access to servers. Data backups are taken regularly to ensure no information is lost due to technical issues. Our security team monitors systems around the clock to immediately detect any unusual activity. Data protection standards are regularly evaluated by international security experts.
Sharing Information with Third Parties
Your personal information is never sold to advertisers or any other commercial entity. Limited information may be shared with trusted payment gateway partners for payment processing, but they are equally bound to uphold the same privacy standards. Required information may be disclosed in response to legal orders or legitimate requests from regulatory authorities. Such sharing is always limited to the minimum necessary information. The privacy policies of any third parties are verified before sharing data with them.
Cookie Policy
Our website uses cookies to manage sessions, remember user preferences, and improve platform functionality. Your consent is obtained before using any cookies beyond essential ones. You can delete cookies or stop accepting new ones at any time from your browser settings. However, disabling cookies may cause some platform features to not work properly. We never use third-party tracking cookies that monitor your activity on other websites.
If you have any questions about our privacy policy, visit the FAQ page or open an account directly to start a secure experience. 11 win always makes the protection of your information its highest priority.